Privacy Policy

1. Overview

This Privacy Policy ("Policy") describes how ph88game ("ph88game," "we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of users ("you," "your," or "Player") who access or use the ph88game website at ph88game.vip and all related services, features, and content (collectively, the "Platform").

ph88game operates as an online gaming platform serving Filipino players and is committed to upholding the highest standards of data privacy and security. We recognize that the personal information you share with us is sensitive, and we take our obligations as a personal information controller seriously under Philippine law.

This Policy should be read together with ph88game's Terms & Conditions, which govern your use of the Platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

If you have questions about this Policy or how ph88game handles your personal data, please refer to the Contact & DPO section at the end of this document.

2. Personal Data We Collect

ph88game collects personal data that is necessary for the provision of our services, compliance with legal and regulatory obligations, and the improvement of the Platform. The categories of personal data we collect include:

2.1 Identity & Contact Information

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the 21+ age requirement)
• Philippine mobile number
• Email address
• Residential address (province, city/municipality)
• Nationality

2.2 Identity Verification Documents

• Copies of government-issued Philippine identification documents submitted for KYC verification (e.g., PhilSys National ID, Driver's License, Passport, SSS/GSIS ID, Voter's ID, PRC ID)
• Selfie or liveness verification images where required for identity confirmation

2.3 Financial Information

• GCash account number or registered mobile number
• PayMaya / Maya account details
• Philippine bank account details (bank name, account number, account name) for bank transfer transactions
• Debit card details (card number, expiry date) where applicable
• Transaction history, including deposit amounts, withdrawal amounts, and dates

2.4 Gaming Activity Data

• Game session history, including games played, wager amounts, and outcomes
• Account balance history
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status)

2.5 Technical & Usage Data

• IP address and approximate geolocation data
• Device type, operating system, and browser information
• Pages visited, time spent on the Platform, and navigation patterns
• Login timestamps and session duration
• Cookies and similar tracking technology data (see Section 9)

2.6 Communications Data

• Records of communications between you and ph88game's customer support team, including chat transcripts and email correspondence
• Feedback, survey responses, and complaints submitted to ph88game

3. How We Collect Your Data

ph88game collects personal data through the following means:

• Direct collection: Information you provide when registering for a ph88game account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, log files, and similar technologies when you access and use the Platform.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from anti-fraud service providers; payment transaction data from payment processors such as GCash, PayMaya, and Philippine banking partners.
• Regulatory sources: Information received from PAGCOR or other Philippine regulatory authorities in connection with licensing, compliance, or investigation requirements.

4. Purpose of Processing

ph88game processes your personal data for the following specific, legitimate purposes:

5. Legal Basis for Processing

ph88game processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AML obligations under Republic Act No. 9160 (Anti-Money Laundering Act), and the Data Privacy Act of 2012.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming purposes, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw your consent at any time by contacting our support team or adjusting your account settings.

6. Data Sharing & Disclosure

ph88game does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

6.1 Service Providers

ph88game engages trusted third-party service providers to assist in the operation of the Platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, Philippine banking partners), fraud detection and prevention services, cloud hosting and infrastructure providers, and customer support platform providers. All service providers are contractually bound to process your data only on ph88game's instructions and in accordance with applicable data protection laws.

6.2 Regulatory & Law Enforcement Authorities

ph88game may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive. ph88game will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of ph88game's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer and your rights under the Data Privacy Act of 2012 will be preserved.

7. Data Retention

ph88game retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

• Account data and KYC documents: Retained for a minimum of five (5) years from the date of account closure, in compliance with PAGCOR licensing requirements and AML obligations under Republic Act No. 9160.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• Customer support communications: Retained for three (3) years from the date of the last communication.
• Marketing consent records: Retained until you withdraw your consent or for three (3) years from the date of last interaction, whichever is earlier.
• Technical and usage data: Retained for up to twelve (12) months from the date of collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, ph88game will securely delete or anonymize your personal data in accordance with its data disposal procedures.

8. Data Security

ph88game implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the ph88game Platform
• Encryption of sensitive personal data and financial information at rest using industry-standard encryption protocols
• Role-based access controls limiting access to personal data to authorized personnel only, on a strict need-to-know basis
• Regular security assessments, vulnerability scanning, and penetration testing of the Platform
• Multi-factor authentication requirements for administrative access to systems containing personal data
• Comprehensive employee data privacy and security training programs
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements

9. Cookies & Tracking Technologies

ph88game uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the ph88game website. We use the following categories of cookies:

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the ph88game Platform. For analytics and marketing cookies, you may withdraw your consent at any time by contacting our support team.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by ph88game:

To exercise any of the above rights, please contact ph88game's Data Protection Officer using the contact details provided in Section 13 of this Policy. ph88game will respond to all verified data subject requests within thirty (30) calendar days of receipt, as required under the Data Privacy Act of 2012.

11. Minors & Age Restriction

The ph88game Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. ph88game does not knowingly collect personal data from persons under the age of 21.

If ph88game becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and report the matter to the appropriate Philippine regulatory authorities where required.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to ph88game, please contact our Data Protection Officer immediately using the contact details in Section 13.

12. Changes to This Privacy Policy

ph88game reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, ph88game will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. Your continued use of the ph88game Platform after any amendments to this Policy have been posted constitutes your acknowledgment of the revised Policy. We encourage you to review this Policy periodically to stay informed about how ph88game protects your personal data.

13. Contact & Data Protection Officer

ph88game has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012 and the National Privacy Commission's registration and compliance requirements. The DPO is responsible for overseeing ph88game's data protection strategy and ensuring compliance with applicable Philippine data privacy laws.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact ph88game's Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe that ph88game has violated your data privacy rights under the Data Privacy Act of 2012.